So that night I look through the goodie bag which included 2 brochures from the designers they carry and their website and found many more bras that I thought would be a better style for me. Plus I tried on the bra I bought again, and it seemed a little too big.
So I drove over there today having done my homework, and excited to try on more bras now that I didn't have time pressure. The first person I spoke to at the cashier's desk was nice and tried to help. She walked me to the drawers for my size, pulled out one bra that was on my long list, and told me there were probably others. Then she went back to her station and said she'd find me a fitter who could help me further. They must have looked up who helped me before and sent over the same girl (lets call her Audrey) I had had uncomfortable encounters with the day before. She sees me thumbing through the drawers and says, "those foam styles won't support you as well as lace ones" and "if you're going to go with foam, you need to be looking in the F drawer - those E's won't fit". At this point I have a bunch of E's in my hand, so I said I'd try them first, then look in the G drawer next. That was the last time I saw her.
I tried on lots and lots of bras - but only found 3 from the catalogs. They told me they used to have one of them on my list in coral, but this store just don't get sent all the models. (NOTE: I was in San Diego. You might have better chances in NY?) As I was rifling through the drawers I was asked by several other workers if I was being helped, and I said yes. (My mistake #2: I should have said no, and asked one of those other people to help me. Audrey never came back so I really wasn't being helped.)
Somewhere in the middle of this I was informed that my $25 coupon couldn't be refunded or reused on today's purchases. So 2 out of 3 of my reasons for going there were gone. But even if you don't get offered the coupon or fall for the bait-and-switch of the bras in the website/catalog, here are 5 reasons why I think you'll have a better experience buying a bra at Nordstrom (who I'm not affiliated with, I'm just drawing from my previous bra shopping trip there several years ago):
- Nordstrom has massive selection (i.e., different sizes and colors of the same bra style). I never saw the same bra in different colors at intimacy. They told me at intimacy that if I really wanted the bra I'd seen on the website or catalog I could special order it but it takes a while because it comes from Europe and has to pass through customs.
- Nordstrom does not use hard sell techniques. At intimacy I was looked at with disbelief when I did not agree to buying 3 bras (you have to have 3 bras!!!). And there was a major push to sell me on the washing detergent when I got to the check out line. When I was at Nordstrom my helper was super chill and nice and even brought me a lemonade.
- Nordstrom does not tell you how terrible the bra you are wearing is. I was wearing a sports bra the first night at intimacy and was told repeatedly that I was wearing the worst style ever (generic racerback style). It's not fun to hear that!
- Nordstrom lets you return stuff - even get your money back (not restricted to store credit).
- Nordstrom has good customer service. I really thought it was shitty that less than 24 hours later my coupon had evaporated. I wish they had warned me. When I had made my purchase/exchange, I asked if they had a suggestion form or a way to give feedback -- they told me to go to the website. Hrmph...